Speech in recordings and converts it into

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Text data for further analysis. Thanks to the use of the latest technologies in the field of speech recognition and machine learning, it ensures high efficiency of speech transcription and also allows for the identification of trends and new topics emerging in interactions. Such information is further used to improve customers' experience with the bank. Additionally, the system allows you to automatically verify the correctness and compliance of the conversation with the requirements of the bank or regulator. Another element of the system allows you to present alerts to the consultant during the conversation, e.g. sales suggestions, selected based on the analysis of the conversation so far.


What actions are you taking to increase the use of AI at Alior Bank, and where do you get your knowledge from? The future development of the project is driven primarily by the results it is currently achieving. The development of AI-based tools is part Middle East Mobile Number List of Alior Bank's strategy. We believe that these are future-proof solutions that will give us a competitive advantage and allow us to serve our customers even more efficiently. We draw knowledge and inspiration from industry-leading companies building AI-based solutions. It should be noted, however, that projects using AI are so innovative that we often learn from our own experiences through trial and error. What are your plans for further development of AI at Alior Bank?





The project that we are implementing in the coming years will be constantly developed. We intend to expand the scope of information and transaction services, we want to make the chatbot available in new contact channels, and we are constantly introducing further optimizations to respond to changing customer expectations. We also follow current market trends and do not exclude the use of AI solutions in other areas of activity. List the  most important benefits and  limitations that you notice when using artificial intelligence in your daily work? Introducing an AI-based bot to a bank can bring many benefits, but it also requires caution and attention to the quality of customer service and data security.